Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

Our goal at MTP Kit is to make sure you are happy with the things we offer. We are available to assist you if your purchase is complete. Our policies and processes for returns and refunds are described in this refund and return policy.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Have the receipt or proof of purchase

Non-returnable items

Certain items are non-returnable, including:

  • Opened or used medical products
  • Products are not in their original condition
  • Items returned more than 30 days after delivery

Return Process

  1. Initiate a Return: If you want to return, then please contact our customer service team by email or contact number with your order details.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send your item back to us.
  3. Shipping Your Return: Pack the item securely and include the RA number. You are responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable.

Refund Eligibility

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Refund Process

Inspection: We will inspect the returned item within 7 business days of receiving it.

Approval: If the item meets our return criteria, we will process your refund.

Refund Issuance: Within 14 business days, refunds will be sent to the original payment method that you used. After the refund has been completed, you will be notified.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team by email or contact number. We will provide you with instructions on how to proceed with the exchange.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received an incorrect or defective item).

Contact Us

If you have any questions about our refund and return policy, please contact us at:

Email: info@mtpkitonline24x7.com

Address: 9360 Yellow Lake Dr, Port Richey, FL 34654, USA

Phone: +1 315 510 5500

Thank you for shopping with MTP Kit. We appreciate your business and strive to ensure your satisfaction with our products.unds and returns.